Customer Success - Senior Project Manager

Company Description:

TruLab, Inc. is an RTP-based mobile technology company that provides biosample tracking and management solutions for clinical trials. TruLab’s mission is to eliminate loss of samples provided for research by patients. The TruLab solution empowers drug developers to track biosamples from the point of collection in real-time and ensure protocol compliance and data integrity in clinical studies. Founded in 2018, TruLab has a vision to bring much needed innovation to biosample tracking to advance the research and development of new medical therapies.

Position Overview:

The Senior Project Manager is a full-time role located in RTP, NC. This person will be responsible for leading TruLab’s implementation efforts across multiple clinical drug trials simultaneously. Primary responsibilities will include leading projects through the development of project plans, managing customer relationships, and coordinating the activities between various teams and resources. This includes facilitating the day-to-day operations and interactions of both internal and external stakeholders to ensure successful execution of a full project lifecycle.

We are looking for candidates who are detail-oriented, proactive, and thrive in a fast-paced, dynamically growing environment. Ideal candidates have a passion for service to clients, the ability to learn quickly and execute with excellence, and possess excellent organization and communication skills.

What You’ll Do:

• Build and manage relationships with TruLab’s customers
• Design comprehensive project plans and concurrently manage several projects
• Assign responsibilities and ensure accountable to meet deadlines and achieve goals
• Coordinate the activities and interactions of various groups, internally and externally
• Effectively communicate updates and responsibilities to drive success in a timely manner
• Work closely with site staff and pharma employees to ensure implementation success and resolve issues as they arise
• Identify and mitigate risk factors to ensure successful deployments
• Report directly to the TruLab leadership team

What You’ll Need:

• Ability to effectively manage multiple projects at once with detailed focus
• Superior communication skills, both verbal and written
• Demonstrated ability to coordinate actions between multiple groups of people
• Proven project management experience, PMP is preferred but not required
• A strong attention to detail
• A passion for how new technology can innovate and drive progress

What You’ll Get:

• Exposure to all aspects of building a growth technology company
• Close contact with TruLab’s experienced leadership team
• An opportunity to have a voice in major decisions
• To be part of the team revolutionizing sample tracking and advancing clinical research
• Opportunities to advance and develop as the company grows

For more information, please contact Danny Sharman at danny.sharman@trulab.com

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