Customer Success - Relationship Lead

Company Description:

TruLab, Inc. is an RTP-based mobile technology company that specializes in providing innovative biosample tracking and strategic solutions for clinical trials. TruLab’s mission is to eradicate the loss of research samples contributed by patients. TruLab’s cutting-edge solution empowers drug developers to monitor biosamples in real-time from the point of collection, ensuring protocol compliance and maintaining data integrity throughout clinical studies. Established in 2018, TruLab envisions revolutionizing biosample tracking to accelerate the research and development of groundbreaking medical therapies.

Position Overview:

We are seeking a full-time Relationship Lead based in RTP, NC. As a Relationship Lead, you will interact directly with clinical site teams all over the world. Your responsibilities will involve training clinical sites, labs and other end-users on how to use TruLab technology, as well as designing curriculums for ongoing training and certification. Responsibilities include developing relationships with end-users and acting as an ambassador for TruLab as you support users during patient visits. We are looking for candidates with strong relational skills who love fostering relationships with other people, and are detail-oriented, proactive, and thrive in a fast-paced, dynamic environment. Ideal candidates will demonstrate a passion for client service, possess the ability to quickly grasp new concepts, execute tasks with precision, and exhibit excellent organizational and communication skills.

What You’ll Do:

• Cultivate, maintain and grow key relationships with TruLab’s end users.
• Train new and returning TruLab users, through in-person or virtual meetings, and create/design training curriculum through asynchronous materials and videos.
• Provide real-time support and guidance to users during patient visits on global clinical trials, ensuring seamless utilization of TruLab software.
• Coordinate activities and interactions among different groups, both internally and externally, across multiple simultaneous projects.
• Actively collaborate with site personnel in between patient visits to ensure smooth and accurate usage of TruLab and rapid issue resolution if necessary.
• Proactively identify and address risk factors in order to optimize deployment outcomes.

What You’ll Need:

• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.
• Extremely high relational skills and ability to empathize with end users.
• Demonstrated proficiency in coordinating actions across diverse groups of individuals.
• Desire to be proactive and drive projects and tasks forward, rallying others in the process.
• A keen enthusiasm for leveraging new technology to drive innovation and progress.

What You’ll Get:

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with TruLab’s seasoned leadership team.
• Opportunity to contribute to major decision-making processes.
• Involvement in transforming sample tracking and advancing clinical research.
• Prospects for career advancement and personal development as the company expands.

This is an entry-level position, and ideal candidates are recent graduates with a GPA of 3.5 or higher. For further details, please contact Danny Sharman at danny.sharman@trulab.com.

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