Customer Success - Project Coordinator

Company Description:

TruLab, Inc. is an RTP-based mobile technology company that specializes in providing innovative biosample tracking and strategic solutions for clinical trials. TruLab’s mission is to eradicate the loss of research samples contributed by patients. TruLab's cutting-edge solution empowers drug developers to monitor biosamples in real-time from the point of collection, ensuring protocol compliance and maintaining data integrity throughout clinical studies. Established in 2018, TruLab envisions revolutionizing biosample tracking to accelerate the research and development of groundbreaking medical therapies.

Position Overview:

We are seeking a full-time Project Coordinator based in RTP, NC. As a Project Coordinator, you will serve as the primary liaison between our biotech/pharma clients and end-users at clinical testing sites and laboratories globally. Your responsibilities will encompass establishing and nurturing relationships, as well as overseeing various tasks and milestones across multiple concurrent studies. This role entails orchestrating day-to-day operations and facilitating seamless interactions among internal and external stakeholders to guarantee the successful execution of each project lifecycle.

We are looking for candidates who are detail-oriented, proactive, and thrive in a fast-paced, dynamic environment. Ideal candidates will demonstrate a passion for client service, possess the ability to quickly grasp new concepts, execute tasks with precision, and exhibit excellent organizational and communication skills.

What You’ll Do:

• Cultivate and maintain relationships with TruLab's clients and users.
• Coordinate activities and interactions among diverse groups, both internally and externally, across multiple simultaneous projects.
• Monitor patient visits in real-time, offering proactive and reactive support to users.
• Communicate updates to client and manage effectively to drive timely project success.
• Collaborate closely with site staff and pharma employees to ensure seamless implementation and prompt issue resolution.
• Identify and mitigate risk factors to ensure successful deployments.
• Report directly to the Implementation Leadership team.

What You’ll Need:

• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.
• Demonstrated proficiency in coordinating actions across diverse groups of individuals.
• Proven experience in project management.
• A keen enthusiasm for leveraging new technology to drive innovation and progress.
• Bachelor’s Degree.
• Language skills preferred, especially Japanese, Korean, German, Arabic, Turkish, or Italian

What You’ll Get:

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with TruLab's seasoned leadership team.
• Opportunity to contribute to major decision-making processes.
• Involvement in transforming sample tracking and advancing clinical research.
• Prospects for career advancement and personal development as the company expands.

This is an entry-level position, and ideal candidates are recent graduates with a GPA of 3.5 or higher. For further details, please contact Danny Sharman at danny.sharman@trulab.com.

‍